Wanting to help and being able to help do not always go hand in hand. Uni Globe Corp. has integrated numerous clever features in UGSD to make it easy for support heroes to respond quickly, reliably, competently and provide best possible support experience to their customers.
Uni Globe Corp. SWAT Desk (UGSD) is ultimate powerful All-in-one Omnichannel Customer Support Solution (CSS) which enable companies of all sizes to provide easy and smooth support routines to their clients, and also to their internal employees through very friendly Web Portal.
The solution combines very rich, valuable, and unique features and capabilities; including but not limited to the below:-
Support for over 30 languages: Simply select your preferred interface language and avoid misunderstandings.
Customer information page: All of your customers have their own information page with all contact details, important information, tickets history, and including ability to distinguish and highlight VIP Customers to provide them with ultimate support experience.
SLA / Escalations: Guarantee your customers quality support by defining a specific reaction or solution time for each type of customer requests.
Time Recording: UGSD enables agents to record the exact processing time per ticket. This makes planning and customer billing much easier.
Smart Chat: Your support team can solve customer queries 7x faster than via conventional email. You can integrate UGSD chat feature within your official Web site to give your customers fast and easy channel of support and interactions with your agents.
Social Media and Chatting Applications Integrations: Connect all your social media pages and channels including Twitter, Facebook, LinkedIn, Telegram, WhatsApp, and lots more to get unified notification and customer support capabilities in one place
SMS Integration: Use the bidirectional customer communication via SMS and receive notifications on UGSD Web Portal. So, you won’t miss anything anymore!
Email and Calendar Integrations: Integration with different email providers including Microsoft 365 allows you to watch and categorize your incoming emails and define settings right from your UGSD. Also, integration with iCal allows you to link the system to the most popular calendar tools. This way overdue tickets and pending reminders are automatically added to your calendar.
CTI Phone System Integration: Advanced CTI integration with different Cloud or On-Premises VoIP Phone Systems including UGCB System allows you to make top quality calls directly from your UGSD Support Portal. This way you can offer your customers optimal support and have everything in one place.
SIP Integration: Contact your users by phone and solve problems efficiently. UGSD SIP Integration provides caller information directly in UGSD Portal, creates a call log, and secures important call information.
ERP Systems Integration: UGSD can be integrated with different ERP and CRM Systems to provide excellent support experience for your customers.
Various Authentication Methods: UGSD supports different Authentication methods for users including secure LDAP integration, SSO authentication using different architectures such as SAML or Shibboleth, and External Authentication through 3rd parties such as Twitter, Facebook, LinkedIn, or Google via OAuth. In this way agents and clients also can be securely connected to UGSD with just one click. While Admins can automatically assign roles and permissions for connected users.
Knowledge Base: It’s so convenient if you can look just something up. That’s why UGSD has an extensive knowledge base. It makes sure everyone is always in the picture – whether they’re an agent or a customer. Depending on your plan even in several languages!
Multiple Tasks: UGSD encourages multitasking. Your agents can open and edit multiple documents (tickets, users, organizations) at the same time without having to switch between browser windows.
Autosave: Closing without saving will have no effect with UGSD. Your latest work is automatically saved and can also be edited from other devices.
Full-text Search: The needle in a haystack? No problem with UGSD. Our full-text search does not only scan tickets but also their attachments. And all of this at breakneck speed: for example, searching 40GB of data takes less than 3 seconds
All those features and much more available in UGSD which will enable you and your teams to provide your customers with outstanding support experience.
Liked UGSD and thinking how to switch from your current Customer Support Solution (CSS) to our Unique UGSD system!
Switching from another system to UGSD can never be easier with the help of our UGSD powerful “Archive Import” feature.
Archive Import Feature: Makes it super quick and easy to transfer your existing data to your new UGSD Portal. This way you can access all information and correspondences you have collected previously at the touch of a button.
Uni Globe Corp. Provides UGSD Solution as unique powerful Customer Support Solution for companies in two flavors based on their preference.
Either direct online service through registering to our UGSD SaaS cloud Subscriptions Packages or installed on customer premises.
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